Frequently Asked Questions.

Is it safe? ▼

YES! Our goal is for you to be and feel safe during your visit with us. Our Gamemasters will receive you, and supervise your game from start to finish via camera/microphone, both to ensure your safety and guide you during gameplay as necessary.

Is the room locked? ▼

You are always able to leave the room without outside assistance. Not all escape rooms have a “locked door”, in cases where they do there will also be a clearly marked emergency key/code for use in an emergency situation.

How is the fire safety? ▼

All of our locations conform to the fire safety code, and are regularly visited by the fire department. They are equipped with fire extinguishers, smoke detectors connected to central fire department notification, manual fire alarms connected to central fire department notification, clearly marked emergency exits, and - where applicable - sprinklers. All equipment is checked regularly to ensure proper maintenance. All escape rooms are checked before and between games, and our Gamemasters are on site observing every game via camera.

Is Escape Bryggen closing down? ▼

NO! After the fire in Poland all of our locations have been visited by both the Fire Department and the Agency for Planning and Building Services. The Fire Department made it clear that had they not considered our locations safe, we would have been closed down immediately - they allowed us to remain open (as well as all other escape rooms in Bergen and indeed all of Norway). The Agency for Planning and Building Services, judged that using a space for escape rooms that was previously used for another purpose (offices, for example) demanded a change of use application for all rooms in Oslo and Bergen, with a deadline for shutdown if the use was not changed. Our application was submitted in March; however the maximum processing time for the application is greater than the deadline for shutdown, which may require temporarily closing some rooms pending approval of the application. Not all escape room companies have had the resources to undergo such a costly application process, and are unfortunately not going to be able to continue - it is noteworthy that any closures are purely for bureaucratic reasons rather than anything to do with the safety of their rooms.

Do I need to speak Norwegian to play? ▼

No, we have designed the games in such a way that it is playable by both Norwegian- and English-speakers.

Can I place multiple bookings at the same time? ▼

Of course! The way to do this is the same way that you would make a single booking, i.e. by clicking this link

Can we be more people in the room than it is designed for? ▼

Unfortunately not. The capacity is determined based on our wish that all participants should get to enjoy a sufficient number of puzzles, in addition to the size of the room itself being a limitation.

We are a larger group, and wish to visit Escape Bryggen outside of regular opening hours. Is this possible? ▼

Please send us an email at mastermind@escapebryggen.no, and we will do our best to accommodate your needs! Note however that this depends on us being able to find someone who can work during those hours, and that it costs an additional 150 NOK fee for opening outside of regular hours.

Will it be scary? ▼

Some find Crimson Hotel to be frightening, thus it has a recommended age limit of 18. The other rooms are not intended to be scary.

How should we dress for this? ▼

There are no special recommendations for this, you can wear what you like. You can even come wearing clown outfits if you would like.

What are the age limits? Can pregnant women play? How about wheelchair users? ▼

This takes place under safe conditions, so all age groups can participate (Crimson Hotel has an age limit of 18 due to it being scary). Children under the age of 15 need adult supervision. The puzzles themselves are likely to be too difficult for children under the age of ten. At Bryggen we do not have the ability to receive customers in wheelchairs; we are not on the ground floor and do not have an elevator. Veiten has an elevator, though it is preceded by a set of stairs. If you have other special requirements, feel free to contact us, and we will try to find a solution that will work for you.

Is it possible to purchase gift cards? ▼

Yes! Gift cards can be purchased here.

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What do I do if the gift card expires before I am able to play? ▼

As long as the gift card itself is used before the expiry date, the date of the booking itself can be made for a later time, even after the expiry date. The expiry date on the gift card itself cannot be changed, but the booking date can be moved. Expired gift cards cannot be refunded.